Operations Transformation Lead

14 hours ago

Coimbatore, Tamil Nadu, India Responsive Full time

About Us

Responsive is the world's leading strategic response management software, revolutionizing how organizations share and exchange critical information.

The AI-powered Responsive Platform is designed to manage responses at scale, empowering companies worldwide to accelerate growth, mitigate risk, and improve employee experiences.

We have helped nearly 2,000 customers standardize on our platform to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests, and more.

Learn more about us at responsive.io.

About the Role

The Operations Transformation Lead within our Operations/Transformation Team is responsible for overseeing complex, cross-functional projects aimed at transforming and optimizing operational processes.

This role involves managing the entire project lifecycle from planning and execution to monitoring and delivery, ensuring projects align with business objectives and are completed on time, within scope, and within budget.

You will work closely with key stakeholders, including senior leadership, to drive operational change initiatives, improve efficiency, and support the organization's growth and transformation goals.

This role supports global teams and may require flexibility in working hours.

Key Responsibilities:
  • Project Planning & Execution:

Establish project intake, prioritization, and delivery mechanisms.

Lead large-scale operational transformation initiatives (process improvements, technology, org changes).

Develop detailed project plans, timelines, resource allocation, and budgets for successful delivery.

Oversee teams, assign responsibilities, and ensure timely task completion.

Redesign workflows, eliminate inefficiencies, and implement best practices.

Stakeholder Management:
  • Act as primary contact between transformation team and leadership, aligning on goals and timelines.
  • Collaborate with cross-functional teams (Ops, IT, Finance, HR) for buy-in.
  • Provide regular updates on status, risks, and issues to stakeholders.
Risk Management & Issue Resolution:
  • Identify risks, develop mitigation strategies, and resolve project issues by working with stakeholders.
  • Escalate critical issues to leadership when needed, ensuring risk management across projects.
Change Management & Communication:
  • Lead organizational change efforts for smooth adoption of new processes/tech.
  • Develop communication plans to keep stakeholders informed.
  • Provide training, support, and guidance for teams impacted by changes.
Performance Monitoring & Reporting:
  • Track key metrics and provide regular updates to management.
  • Ensure on-time, within-budget delivery while meeting scope and quality standards.
Leadership & Mentorship:
  • Build and mentor project managers, promoting a culture of accountability and improvement.
  • Lead by example, fostering operational excellence within the team.
Budget & Resource Management:
  • Manage budgets and resources effectively, identifying cost savings.
  • Ensure efficient use of personnel, technology, and equipment for optimal outcomes.

Salary Range: $120,000 - $150,000 per annum

Education:

• Bachelor's degree in Business, Operations Management, Project Management, or a related field; Master's degree preferred.

Experience:

• 12+ years of project management experience, with at least 5 years managing large-scale, cross-functional projects, particularly focused on operational transformation or process improvements.

• Certifications- PMP (Project Management Professional), PRINCE2, or Agile certifications are preferred.

• Lean/Six Sigma certifications are a plus.

• Proficiency in project management software (e.g., Microsoft Project, Asana, Click-up, Jira, or Trello).

• Experience with process mapping and improvement tools such as Lean, Six Sigma, or BPMN.

• Strong understanding of change management methodologies and best practices

Shift Timings: US Shift (6PM to 3AM IST)

Knowledge, Ability & Skills:

• Proficiency in project management software (e.g., Microsoft Project, Asana, Click-up, Jira, or Trello).

• Experience with process mapping and improvement tools such as Lean, Six Sigma, or BPMN.

•Strong understanding of change management methodologies and best practices

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