Chief Customer Relationship Officer

5 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Account Manager Opportunity

We are seeking a highly skilled and experienced Technical Account Manager to oversee premium accounts and build strong stakeholder partnerships.

About the Role
  • Owning strategic customer relationships through proactive engagement.
  • Applying technical expertise to address complex customer needs effectively.
  • Leveraging data insights to develop targeted Service Improvement Plans (SIPs).
  • Identifying and escalating high-priority risks proactively.
  • Driving process improvements and managing customer escalations.
  • Monitoring key performance metrics and trends.
  • Influencing product roadmaps and enhancements.

The ideal candidate will have 8 years of relevant experience and a Bachelor's degree in Computer Science or a related field. They will also have experience working in account management or technical support roles.

We are looking for someone who can analyze complex data sets, has a basic understanding of networking, cloud security, and internet protocols, and can build trusted relationships with customers across various levels.

The successful candidate will be able to demonstrate good written, verbal, and presentation skills, including communicating technical content to a range of audiences.

About Our Company

We provide leading cloud services that enable customers to develop and run applications while keeping experiences close to users and threats at bay.

We offer a flexible work arrangement program, allowing employees to choose their work environment.

We value diversity, equity, and inclusion and celebrate the diversity of thought and perspectives within our teams.

We provide opportunities for growth, development, and achievement, and our benefits options cater to individual needs.

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