Chief Technical Solutions Specialist

1 day ago

Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000

Job Title: Chief Technical Solutions Specialist

We are seeking a skilled technical professional to provide remote technical assistance and support for our customers. The ideal candidate will have excellent customer service skills, strong written and verbal communication skills, and a professional demeanor to maintain and enhance customer relationships.

The successful candidate will possess a solid understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs. They will also demonstrate the ability to learn complex software tools quickly and use professional concepts and company policies and procedures to solve routine problems.

Key Responsibilities:

  • Provide remote technical assistance and support for customers
  • Diagnose, troubleshoot, repair, and debug complex computer systems and software
  • Respond to situations where end-users have failed to isolate or resolve problems in malfunctioning equipment or software
  • Document and verify reported problems
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation
  • Engage additional resources when necessary
  • Provide effective and consistent communication to management, peers, and account team in support of customers

Ideal Experience:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both
  • Limited travel, after-hours, or on-call work may be required
  • Flexibility to work early AM or late US hours, including weekends
  • Technical Certifications and second or third languages a plus but not required

Why Work With Us?

  • Work on impactful and challenging projects that make a difference
  • Be part of a collaborative and inclusive culture
  • Enjoy competitive compensation and benefits
  • Access professional development and growth opportunities
  • Join a team passionate about innovation and excellence

Our Company Offers:

  • A dynamic work environment with opportunities for career advancement
  • Collaborative and supportive teams
  • Ongoing training and professional development opportunities
  • A comprehensive compensation and benefits package

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