Education Specialist

2 days ago

Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

About our organization.

We are an ed-tech company focused on empowering young innovators with knowledge and skills. Our mission is to upskill students between 7-17 years old in tech and entrepreneurial skills, focusing on STEAM and future-oriented streams. We offer a guided, project-based learning experience that helps children explore future academic choices and careers, and build impressive resumes through our program.

Our team of professionals works collectively to create phenomenal learning solutions that resonate with creativity and intellectualism in kids. We believe the best work is born from diligence, creativity, and fun.

Job Title:

A Customer Service Education Specialist is responsible for educating potential customers about our product and service, handling questions, comments, and complaints regarding a particular business, and providing positive customer experiences by enhancing relationships between them. They may also be required to give trial classes to potential students.

Key Responsibilities:

  • Ability to call customers to explain about our program
  • Follow up with customers to ensure about the classes
  • Be able to get trained and take trial classes
  • Manage client relationships, take feedback, and resolve any issues or conflicts
  • Establish and expand relationships with clients based in the US, UK

Requirements:

  • Prior experience with customer service and call centers in relevant job roles
  • Pleasant personality to engage in meaningful conversation
  • Good communication skills and good listening skills
  • Fluency in English
  • Knowledge of US localization is desirable
  • Understanding of US Accent is plus

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