
Business Process Specialist
2 days ago
We are seeking a highly skilled Operations Associate to join our team.
Main Responsibilities:
- Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks, such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Evaluate and improve process workflows to optimize efficiency and productivity.
Key Requirements:
- Degree from any institution, Commerce background preferred.
- Minimum 1 year of experience in Life insurance domain, focusing on quality, attention to detail, accuracy, and accountability.
- Experience in professional/office environment with regular scheduled shifts.
- Familiarity with Windows PC applications, keyboard navigation, and software tools.
- Effective English business communication skills for exchanging information with clients.
- Basic mathematical problem-solving skills.
- Strong understanding of MS Excel and MS-Outlook.
- Demonstrated knowledge of the Life Insurance domain, preferably Annuities.
This is a full-time permanent position requiring flexibility to work hybrid shifts. The successful candidate will have strong organizational skills, attention to detail, and excellent communication skills.
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