Server Management Professional
2 weeks ago
About the Role
We are seeking a highly skilled Server Management professional to join our team at SAP Enterprise Cloud Service. As a key member of our Technical Operations team, you will be responsible for ensuring the smooth operation of our cloud infrastructure, including server management, Linux administration, and service delivery.
Key Responsibilities
- Ensure day-to-day quality service delivery
- Define and track various service KPIs and SLAs
- Deescalate running escalations
- Work towards automating various day-to-day operational tasks
- Plan, set up, implement, and operate SAP technologies, achieving ambitious SLAs
- Provide MIS reporting
- Handle on-call duty and weekend support
- Coordinate and orchestrate work between teams
Requirements
- 7+ years of work experience in server and Linux administration
- 3+ years of experience in service delivery in global teams
- Familiarity with ITIL concepts of Service Management, Incident Management, and Root Cause Analysis
- Working experience in Hyperscalers: Azure or AWS or GCP
- Strong knowledge in Container/Docker concept
- Management of multiple activities requiring cross-team coordination
- Management of partner support via KPI tracking
Nice to Have
- Certified in at least one Hyperscalers solution: Azure, AWS, or GCP
- ITIL Certification
- Project management experience
- Able to communicate successfully at different levels of the organization
About the Team
- Current team size of 25 people
- Global team spread across Mexico, Germany, and India
- Diverse and different levels of expertise in the team
- Combination of technical and operational delivery experts
What We Offer
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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