
Senior Knowledge Management Specialist
5 days ago
**Job Description:**
We are seeking a professional to play a key role in managing our knowledge assets, driving business value through effective knowledge management. The successful candidate will have the ability to collaborate with diverse stakeholders to build long-term relationships, balancing operational excellence and cost efficiency within HR Knowledge Management.
**Responsibilities:**
- Collaborate with HR and business stakeholders to design solutions across multiple workstreams, ensuring alignment with strategic and operational business requirements.
- Develop proposals and solutions to improve knowledge articles, ensuring they are engaging, useful, accurate, and enable self-service for employees and managers.
- Manage conflicts between stakeholder expectations, cost constraints, employee experience, and HR best practices when designing solutions.
**Skills and Qualifications:**
- Data Science: Expertise in managing and utilizing data to drive decision-making.
- Writing Skills: Strong ability to develop clear, concise, and impactful written content.
- Presentation Skills: Ability to effectively present information to various stakeholders.
- Stakeholder Management: Proven experience in managing relationships with internal and external stakeholders.
- Basic Technical Skills: Familiarity with basic technical tools and systems in Knowledge Management.
**Education and Training:**
- Education: BA/MA in English is preferred.
- Training: ServiceNow training is preferred to manage knowledge management systems effectively.
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