Senior Technology Operations Manager

Job Description:

The position of a Senior Solutions Support Specialist is a key role in driving efficiency through continuous improvement efforts within the Distribution & Wholesale product group. This involves collaborating with Business to Business (B2B) business partners and leveraging expertise in Wholesale sales and technology to initiate and manage ERP system enhancements.

This dynamic professional will thrive on technology advancements and process improvements, utilizing analytical skills and attention to detail to troubleshoot and provide end-user support to all levels of stakeholders in a business-critical, fast-moving environment.

Key Responsibilities:

1. Proactively participate in the Distribution & Wholesale product group adhering to the Agile methodology to facilitate continuous improvements.
2. Identify, analyze, and document business processes and technical requirements.
3. Ensure that new solutions are clearly documented and that Subject Matter Experts are adequately trained.
4. Regularly liaise with business stakeholders during 90-day sprint planning sessions and project implementations.
5. Troubleshoot and provide end-user support for BAU (business as usual) issues.
6. Communicate regularly with business partners and team members across multiple time zones.
7. Work closely with internal and external development teams on application design changes and issues.
8. Adhere to a strict change control policy for all application developments and configurations.
9. Lead QA efforts by designing and executing regression tests in support of system upgrades and enhancements.

Required Skills and Qualifications:

• Bachelor's degree in IT or comparable experience required.
• 3+ years of experience required.
• Experience in Distribution and Wholesale sales required.
• Experience as a Business Analyst / Business Systems Analyst in the retail industry preferred.
• Experience gathering business requirements and delivering technical business solutions.
• Experience working via the Agile methodology preferred.
• Hands-on experience with Enterprise Resource Planning (ERP) applications and related integrations.
• Proven ability to learn and test new business application functionalities.
• Ability to analyze complex processes and data sets in order to support and troubleshoot system issues.
• Excellent ability to communicate clearly, both written and verbally, including business documentation, such as business process documents, technical specifications, and training documents, with both technical and non-technical teams.
• Proven ability to manage business change initiatives within a large organization.
• Experience in end-to-end global operations within a fashion brand preferred.
• Experience in Microsoft technologies including Dynamics AX/365FO and Office 365 preferred.
• Experience as a business analyst having previously worked on a large-scale project.
• Logical thinker with excellent analytical skills and attention to detail.

Benefits:

• Great relationship management that delivers results through effective teamwork.
• A proud custodian to our DM's culture, embodying what we stand for and encouraging others to do the same.
• The ability to build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• The ability to take ownership for their own development, proactively seeking out feedback to build self-awareness.
• The ability to bring the outside-in; sharing best practice across the team/business and encouraging ideas sharing as well as collaborative problem-solving.
• Leadership skills in DE&I and wellbeing.