Customer Success Strategist

5 days ago


Pune, Maharashtra, India Icertis Full time

About the Role

Icertis is seeking a Customer Adoption and Engagement Lead to join our team. This role will be responsible for designing and executing data-driven, scalable adoption campaigns aimed at improving customer engagement and usage.

The ideal candidate will have strong analytical skills, excellent communication skills, and experience with tools such as Gainsight, Salesforce, Power BI, Excel, or other customer engagement platforms.

Key Responsibilities

  • Design, execute, and manage one-to-many adoption campaigns
  • Create and leverage data-driven insights to identify and segment customers with adoption and usage challenges
  • Leverage data to identify relevant and high-impact campaign topics that align with customer needs and adoption goals
  • Collaborate with subject matter experts to create and curate impactful, scalable adoption messaging and content
  • Design campaign flows for the delivery of content via one-to-many channels such as webinars, email campaigns, and office hours
  • Partner with Marketing to align on content and campaign execution
  • Promote campaigns internally, ensuring customer-facing teams are aligned and promoting the campaigns with their customers
  • Monitor customer engagement levels and measure the overall effectiveness of adoption campaigns

About Us

Icertis is a leading provider of contract lifecycle management (CLM) solutions. Our AI-powered platform helps organizations structure and connect critical contract information to gain strategic advantage.



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