Senior Technical Support Lead

4 days ago


Kollam, Kerala, India beBeeTechnicalLead Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Technical Support Lead

We are seeking a highly skilled and experienced Senior Technical Support Lead to join our organization.

Key Responsibilities
  1. Identify hardware and software requirements for product implementation, ensuring seamless integration and optimal performance.
  2. Stay updated with the latest trends in hardware and software infrastructure, applying this knowledge to drive innovation and improvement.
  3. Design and implement highly available product deployment architecture, network security, storage architecture, virtualization architecture, and more.
  4. Collaborate with customers to design and deploy network security solutions that meet their specific needs.
  5. Utilize automation for efficient deployments and system upgrades, streamlining processes and reducing downtime.
  6. Provide expert technical support, diagnosing customer-reported problems or configuration issues and offering recommendations within agreed service level agreements.
  7. Conduct thorough reviews of user documentation, product requirements documents, product videos, and other functional specifications, ensuring accuracy and clarity.
  8. Support knowledge-sharing initiatives, product release training, and documentation, facilitating collaboration and expertise sharing across teams.
  9. Participate in design reviews of high-level designs and low-level designs with customers, ensuring alignment and effective communication.
  10. Evaluate new technologies and identify opportunities for adoption and integration into existing systems.
  11. Prepare and deliver customized reports and communicate effectively with customers on their behalf.


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