
Cybersecurity Technical Specialist
2 days ago
Unlock a career in cybersecurity with a role that makes a real impact.
Technical Support EngineerWe are seeking an experienced Technical Support Engineer to join our team. As a key member of our support organization, you will provide expert technical assistance to our customers, troubleshoot complex issues and collaborate with cross-functional teams to resolve technical problems.
- Provide technical support to customers via phone, email or online chat.
- Troubleshoot and resolve complex technical issues related to our products.
- Collaborate with internal teams to identify and resolve technical problems.
To succeed in this role, you will need:
- 5+ years of experience in customer-facing technical support.
- Expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols (LDAP, RADIUS etc.).
- Experience working with firewall central management systems.
- Working knowledge of security services (IDS/IPS, firewalls etc.).
PREFERRED QUALIFICATIONS
- Experience with Windows, Linux and MAC OS.
- Experience with Cisco, Checkpoint, Juniper and Fortinet products.
We value diversity in our workplace and welcome applicants from diverse backgrounds.
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