Senior Operations Director

2 days ago

Hyderabad, Telangana, India Continental Hospitals Full time

About Continental Hospitals:

We stand out as one of the best hospitals in Hyderabad, committed to adhering to national and international guidelines while offering an extraordinary aesthetic ambience and safe design. As India's first LEED qualified super specialty hospital, we are a Joint Commission International (JCI) accredited Tertiary care facility, spread across 18 floors (1.3 million sq. ft). We redefine healthcare in India by providing quality patient care with integrity, transparency, a collaborative approach, and evidence-based medicine.

Job Title: Senior Operations Director - Hospital Services

Estimated Annual Salary: ₹45,00,000 - ₹60,00,000

Job Summary:

The Senior Operations Director will be responsible for overseeing and optimizing the day-to-day operational activities of the hospital. This includes managing various departments, improving patient experience, ensuring operational efficiency, maintaining compliance with healthcare regulations, and aligning operations with the overall strategic goals of the organization.

Key Responsibilities:

  • Operational Management:
  • Oversight and coordination of hospital operations across all departments (clinical and non-clinical).
  • Streamlining processes to improve operational efficiency, reduce costs, and ensure high-quality patient care.
  • Management of the hospital's logistics, ensuring proper allocation of resources, equipment, and staff.
  • Strategic Planning & Execution:
  • Assistance in the development and execution of hospital strategies to enhance growth and patient care.
  • Collaboration with senior management to drive initiatives that improve service delivery and financial performance.
  • Monitoring the performance of different departments and implementation of corrective actions as needed.
  • Quality Control & Compliance:
  • Ensuring compliance with healthcare laws, regulations, and hospital policies.
  • Collaboration with clinical staff to implement best practices and quality standards in patient care.
  • Driving continuous quality improvement programs to enhance hospital performance and accreditation.
  • Team Leadership & Staff Management:
  • Management and mentorship of hospital department heads and operational teams.
  • Fostering a collaborative and patient-centered work culture within the hospital.
  • Leadership of recruitment, training, and performance evaluations for hospital staff.
  • Financial Management:
  • Oversight of budgeting and cost control within hospital operations.
  • Monitoring financial performance and implementation of strategies to meet budget targets.
  • Tracking key operational metrics and reporting on financial health to senior management.
  • Patient Care & Experience:
  • Ensuring that patient care is prioritized and patient satisfaction is monitored.
  • Addressing patient complaints and concerns, ensuring a high level of customer service.
  • Collaboration with clinical departments to ensure seamless coordination of patient care.
  • Technology Integration:
  • Implementation and oversight of the adoption of hospital management software and digital solutions.
  • Ensuring that all departments utilize technology effectively to improve operations and patient care.
  • Collaboration & Stakeholder Management:
  • Liaison with external partners, vendors, and government agencies as necessary.
  • Establishment of strong relationships with insurance companies, medical equipment suppliers, and other stakeholders.

Requirements:

  • Education:
  • Bachelor's degree in Healthcare Management, Business Administration, or a related field. MBA or Master's degree in Healthcare Management is preferred.
  • Experience:
  • Minimum of 12-14 years of experience in hospital operations or healthcare management, with at least 3-5 years in a senior leadership role.
  • Proven track record in managing a multispecialty hospital's operations.
  • Skills:
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of healthcare industry regulations, standards, and practices.
  • Financial management and budgeting skills.
  • Problem-solving and conflict resolution abilities.
  • Familiarity with hospital management software and healthcare technologies.
  • Other:
  • Ability to work in a high-pressure, fast-paced environment.
  • Strong organizational and multitasking skills.

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