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ServiceNow IT Solutions Specialist

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India beBeeServiceNow Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Description:

The ideal candidate will work closely with business stakeholders to analyze and review detailed business and technical requirements. They will be responsible for designing, developing, testing, and configuring business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.

This role involves capturing requirements from business stakeholders and SMEs through demonstrations and workshops, coordinating with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines, and preparing high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation as specified and internally required.

Key Responsibilities:
  • Design and develop technical solutions using the ServiceNow platform.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation as specified and internally required.
  • Work with the platform team to update technology direction and strategy, manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.
Requirements:

The ideal candidate should have at least 5+ years of experience in IT software development, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.

  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
Desired Credentials/Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)