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Dedicated Desktop Technician
2 weeks ago
Provide top-notch technical support to users across various departments.
As a key member of our IT team, you will be responsible for troubleshooting and resolving issues related to desktops, laptops, and peripherals.
We are looking for a highly motivated and experienced professional who can:
- Install, configure, and maintain Windows OS and basic software applications
- Use ticketing tools to log, track, and close IT support tickets as per SLA
- Perform system upgrades, patches, and hardware/software installations
- Coordinate with other IT teams for escalations or network-related issues
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, and peripherals
- Troubleshoot and resolve issues related to Microsoft Outlook
- Configure and maintain Windows OS and basic software applications
Requirements:
- Strong hands-on experience with Outlook troubleshooting
- Proficiency in Windows OS configuration & installation
- Working knowledge of ticketing tools like ServiceNow or Remedy
Benefits:
- Dynamic work environment
- Opportunities for growth and development
- PASSIONATE ABOUT DELIVERING EXCELLENT CUSTOMER SERVICE AND RESOLVING COMPLEX TECHNICAL ISSUES
WE OFFER A DYNAMIC WORK ENVIRONMENT WITH OPPORTUNITIES FOR GROWTH AND DEVELOPMENT. IF YOU ARE PASSIONATE ABOUT DELIVERING EXCELLENT CUSTOMER SERVICE AND RESOLVING COMPLEX TECHNICAL ISSUES, WE ENCOURAGE YOU TO APPLY.