Process Excellence Expert

2 days ago


Gurgaon, Haryana, India Wipro Full time
Quality Assurance Specialist Job Description

We are seeking a highly skilled Quality Assurance Specialist to join our team at Wipro. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our services by identifying areas of improvement and implementing changes to enhance overall performance.

About the Job
This is a challenging and rewarding role that requires strong analytical skills, excellent communication abilities, and a passion for quality. If you are a detail-oriented individual who enjoys analyzing data and identifying opportunities for improvement, we encourage you to apply.

Key Responsibilities
- Conduct regular process audits to identify areas of improvement
- Analyze data to identify trends and implement corrective actions
- Collaborate with cross-functional teams to develop and implement process improvements
- Communicate effectively with clients and stakeholders to ensure seamless service delivery

Requirements and Qualifications
- Bachelor's degree in a relevant field (e.g., business administration, operations management)
- At least 2 years of experience in a call center or related industry
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines

Wipro Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment


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