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Business Process Expert SFDC
1 week ago
- Analyzing and capturing requirements, documenting and relaying them to the Technology team members.
- Modelling business processes and identifying opportunities for process improvements.
- Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
- Writing concepts, functional design, user stories and acceptance criteria’s, use cases and business process design/requirement documents.
- Being involved in implementation, training, and testing of the solutions
- Supporting business transition and helping to establish change.
- Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.
