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Store Operations Manager
1 month ago
About Vodafone Idea Limited
Vodafone Idea Limited is a leading telecom service provider in India, offering a wide range of voice and data services across 2G, 3G, and 4G platforms. As a part of the Aditya Birla Group and Vodafone Group partnership, we are committed to delivering delightful customer experiences and contributing to the growth of a truly 'Digital India.'
Job Purpose
- Overall responsibility for activities at a VI store, including customer service, store-level sales, and revenue targets across all products.
- Execute marketing promotions, display, and store experience schemes.
Key Result Areas/Accountabilities
- Achieve sales targets for all products at a VI store.
- Ensure and monitor quality of acquisition through the store.
- Deliver revenue targets for the store.
- Increase revenue per footfall by aiding customers' purchase decisions.
- Achieve profitability (Return on investment) targets for the store.
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses).
- Manage churn and achieve customer satisfaction for walk-in customers.
- Ensure adherence to store processes in terms of documentation and systems.
- Ensure infrastructure/store upkeep.
- Maintain availability of stock at the store while adhering to norms.
- Ensure appropriate placement of pop-ups and product displays at store.
- Execute marketing, branding, and promotion activities.
- Ensure fliers/brand POS are available at store. Resolve channel-specific issues within specific timelines.
- Resolve store-specific issues within specific timelines.
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees.
- Identify gaps in performance of immediate team and ensure training to bridge the same.
Core Competencies, Knowledge, Experience
- Continuous Learning & Empowering Talent.
- Building Team Commitment.
- Leads Decision Making & Delivering Results.
Threshold Functional Competencies
- Products, Services, and Technology Knowledge - Consumer.
Differentiating Functional Competencies
- Sales Planning and Forecasting.
- Solving Problems.
Experience
- 1-5 years.
- Experience of retail store and customer relationship management.
- Revenue Target achievement and cost management.
Must have technical/professional qualifications
- Essential: Graduation.
- Desired: Full-time post-graduation in business management/MBA.
