Lead Business Insights Specialist
5 days ago
About the Role:
The Business Analyst for Data Insights transforms raw data into actionable insights that support operational efficiency and business strategy. This role ensures accurate, timely reporting and provides analysis that drives decision-making within the organization.
Key Responsibilities:
- Create and deliver regular performance reports (daily, weekly, monthly) and ad-hoc analysis.
- Analyze KPIs to identify trends, root causes, and opportunities for improvement.
- Build and maintain dashboards using tools such as Power BI or Tableau.
- Presentation of insights to both technical and non-technical stakeholders.
- Maintenance of data accuracy by extracting, cleaning, and validating from multiple systems.
- Support workforce management with forecasting and trend analysis.
- Recommendation and tracking of process improvements based on data insights.
- Compliance with data security, governance, and confidentiality standards.
Requirements:
- Proven experience in data analysis and reporting within a contact center or similar environment.
- Advanced proficiency in Excel (formulas, pivot tables, macros).
- Strong knowledge of BI/reporting tools (Power BI, Tableau, Google Data Studio).
- Solid understanding of SQL and ability to query databases.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent attention to detail, accuracy, and time management.
- Strong communication and data storytelling abilities.
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