Voice Process Executive for Banking Sector

1 week ago


Chennai, Tamil Nadu, India HCLTech Full time
Company Overview

HCLTech is a leading technology company that offers innovative solutions to businesses across the globe. We are passionate about delivering exceptional customer experiences and strive to be at the forefront of technological advancements.

Job Description

We are seeking highly motivated and talented individuals to join our international voice process team as Voice Process Executives. In this role, you will be responsible for responding to clients via both voice and written communication, ensuring that their queries are resolved in a timely and efficient manner.

Responsibilities
  • Responding to client inquiries via phone and email
  • Utilizing workflow tools to manage workload and ensure service levels are met
  • Maintaining accurate records of client communication using internal systems
  • Collaborating with internal teams to resolve client queries and issues
Requirements

To succeed in this role, you should possess excellent communication skills, both verbal and written, and have a problem-solving mindset. You should also be able to multitask and work well in a team environment. A graduation or 12th qualification is mandatory, and prior experience in a similar role is preferred.

Benefits

We offer a competitive salary range of ₹2.5-2.8 LPA and provide opportunities for growth and development within the company. Our office location is conveniently situated in Chennai-Ambattur 6, and we provide cab facility for home pickup and drop. Our working hours are 5 days a week, and we believe in providing a healthy work-life balance.



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