Global Operations Coordinator

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeCoordinator Full time ₹ 1,04,000 - ₹ 13,08,780
Global Operations Coordinator

This is a leadership role that oversees the management of offshore support resources to ensure efficient and effective operations.

The ideal candidate will possess strong leadership, communication, and stakeholder management skills, with the ability to work across global teams.

They will be responsible for coordinating dotted-line relationships between support resources, service leads, and technical subject matter experts to ensure consistent direction, collaboration, and alignment.

  • Key Responsibilities:
  • Manage shift rosters to ensure the right resources with the right skills are available at the right times.
  • Oversee knowledge management, monitoring SLAs, queue management, incident management, change management, end-user communications, and team issue resolution.
  • Ensure all staff receive proper training and maintain relevant technical certifications.
  • Compiling, submitting, and posting key performance metrics to track team performance and operational effectiveness.
  • Identify opportunities for process improvements through automation and self-service tools, fostering a culture of continuous improvement.

Organizational Relationships:

  • Take direction from US-Based CISO and heads of TRM services.
  • Close interaction with the US-based TRM team and leads from InfoSec, IDAM, Cloud/App Security, Insider Risk groups.
  • Part of global Technology Risk Management organization, reporting to CISO.
  • Interacting with ZTD Infrastructure teams, especially IT Service Desk & Site Services, Global Network Services and Digital Workplace Services teams.

Required Skills and Qualifications:

  • University Degree in Computer Science/Information Systems/Business Administration or science related field is required.
  • Minimum 10 years of experience in IT operations, IT service management, technology risk management, cybersecurity, or a related field, with at least 3+ years in a leadership or managerial role.
  • 5+ years of experience in pharmaceutical or other regulated industry, especially Animal Health.
  • 5+ years of working as part of a global team, providing round-the-clock and follow-the-sun coverage.

Benefits:

  • Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of daily overlap with US ET Time zone).

Technical Skills Requirements:

  • InfoSec/SOC
  • Vulnerability Management
  • Threat Intelligence
  • Operational Technology
  • Data Loss Prevention
  • IDAM
  • Identity Governance & Administration (IGA)
  • Enterprise & Cloud Directories
  • Multi-Factor Authentication (MFA)
  • Public Key Infrastructure (PKI)
  • Digital Certificates & Encryption
  • Privileged Access Management (PAM)
  • Customer Identity & Access Management (CIAM)
  • Insider Risk
  • Cloud and Application Security

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