Global IT Network Engineer Position

24 hours ago


Hyderabad, Telangana, India beBeeNetwork Full time ₹ 4,00,000 - ₹ 8,00,000
Network Support Specialist Opportunity

We are seeking a skilled Network Support Specialist to join our team. As a key member of our global IT support team, you will be responsible for providing top-notch support for our network infrastructure.

Key Responsibilities:

  • Monitor and maintain the health of our network using tools like SolarWinds, Manage Engine, Cisco Prime, and NAGIOS.
  • Perform proactive monitoring of our network devices, including Cisco R&S, HP Aruba, Ruckus Wireless, WAN, and ISP links.
  • Handle bandwidth utilization analysis and generate reports on availability and trends.
  • Respond to alerts and notifications configured in monitoring systems.
  • Carry out basic network operations, such as VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
  • Coordinate with ISPs and third-party vendors for issue resolution.
  • Follow ITIL processes for Incident, Problem, Change & Configuration Management.
  • Work with ticketing tools like ServiceNow for issue tracking and resolution.

Technical Experience:

  • 1-3 years of experience in a global IT support environment.
  • Hands-on experience with monitoring tools and network gear.
  • Familiarity with LAN/WAN bandwidth and performance monitoring.
  • Experience in generating technical reports for clients or management.
  • Exposure to global customer support environments.

Required Skills:

  • Strong verbal and written communication skills.
  • Experience with Global IT support operations.
  • Proficient in monitoring and ticketing tools.

Preferred Skills:

  • Understanding of ITIL framework and processes.
  • CCNA certification is a strong advantage.

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