Visa Travel Assistant

2 weeks ago

Mumbai, Maharashtra, India beBeeConsultant Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Service Representative

About this role:

We are seeking a skilled and enthusiastic customer service representative to join our team. As the first point of contact for our clients, you will provide prompt, accurate, and effective assistance across phone, email, and chat channels.

Responsibilities include:

  • Responding to customer inquiries in a timely and professional manner.
  • Delivering accurate information regarding services, procedures, and requirements.
  • Handling and resolving customer complaints and issues with empathy and efficiency.
  • Escalating complex queries to the appropriate internal departments.
  • Maintaining detailed and organized records of all customer interactions and transactions.
  • Assisting clients in completing required forms and documentation.
  • Providing expert consultation and guidance to clients on visa application processes and travel management.

Requirements include:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working both independently and collaboratively in a team environment.

What we offer:

  • A positive work environment.
  • Competitive salary.
  • Private medical insurance.
  • Flexible Work schedules.
  • Flexible Holidays & Sick Leave.
  • Opportunities for professional development.
  • Company Sponsored events.
  • Team building activities.
  • Company Lunch & Free Snacks.
  • Career advancement options.
  • Staff Accommodation.

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