
Senior IT Operations Specialist
2 weeks ago
Job Overview
We are seeking a highly skilled IT Operations Manager to join our team.
This critical position oversees the delivery of IT services, ensuring alignment with business needs and objectives.
- Main Responsibilities:
- Manage IT operations support, ensuring efficient service delivery, supporting infrastructure operations, facilitating problem resolution, and enhancing customer satisfaction and experience.
- Take care of Service Delivery Management & Service Operations Processes, handling Critical Incident, Problem, change and even management operations on a day-to-day basis.
- Manage a team of outsourced partners to ensure that the L1/L2 tasks for the managed applications are running smoothly and SLAs for the service delivery operations are maintained.
- Ensure 24*7*365 monitoring HUB is running and any proactive incidents/alerts are handled timely as per agreements.
Key Requirements:
To succeed in this role, you will need:
- Strong leadership and project management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Proven track record of delivering high-quality results in a fast-paced environment.
What We Offer:
In return for your hard work and dedication, we offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a talented and supportive team.
- A dynamic and challenging work environment.
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