Video KYC Customer Service Representative

5 days ago


Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time

We are seeking a skilled professional to join our Digital Banking team at Kotak Mahindra Bank Limited as an Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC.

Job Description:

The ideal candidate will be responsible for:

  1. Conducting video calls with customers to complete their full KYC process
  2. Verifying customer details and documents during the onboarding process
  3. Maintaining a good relationship with customers throughout the KYC process
  4. Cross-selling other banking products to customers
  5. Providing clear and accurate information about products pitched to customers
  6. Taking follow-up calls with customers who are busy and ensuring timely follow-ups
  7. Meeting targets on conversion and cross-selling as defined from time to time

Key Skills and Qualifications:

  • Graduate with decent English communication skills
  • Fluency in local languages is an added advantage (Telugu, Kannada, Tamil, Malayalam, Marathi, Gujarati)
  • Pleasing personality and presentable appearance
  • Dedicated and display integrity
  • Willingness to learn with an attitude of continuous improvement
  • Ability to work in rotating shifts


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