Video KYC Customer Service Representative
5 days ago
We are seeking a skilled professional to join our Digital Banking team at Kotak Mahindra Bank Limited as an Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC.
Job Description:
The ideal candidate will be responsible for:
- Conducting video calls with customers to complete their full KYC process
- Verifying customer details and documents during the onboarding process
- Maintaining a good relationship with customers throughout the KYC process
- Cross-selling other banking products to customers
- Providing clear and accurate information about products pitched to customers
- Taking follow-up calls with customers who are busy and ensuring timely follow-ups
- Meeting targets on conversion and cross-selling as defined from time to time
Key Skills and Qualifications:
- Graduate with decent English communication skills
- Fluency in local languages is an added advantage (Telugu, Kannada, Tamil, Malayalam, Marathi, Gujarati)
- Pleasing personality and presentable appearance
- Dedicated and display integrity
- Willingness to learn with an attitude of continuous improvement
- Ability to work in rotating shifts
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