ITSM Solutions Developer Role

3 days ago

Hyderabad, Telangana, India beBeeDevelopment Full time ₹ 18,00,000 - ₹ 24,00,000

Job Position: ServiceNow ITSM Professional

The ideal candidate is an engineering graduate/postgraduate from a reputable institution, with experience in software development related streams. This role involves working closely with business stakeholders to analyze and review detailed business and technical requirements, and develop innovative solutions using the ServiceNow platform – ITSM-related modules.

Key Responsibilities:

  • Design, develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & Subject Matter Experts through demonstrations and workshops.
  • Collaborate with internal/external stakeholders for development of user stories, configurations, and deliverables on agreed timelines.
  • Develop custom software/applications as required through scripting and software development.
  • Manage day-to-day tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Required Skills and Qualifications:

  • At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation – technical designs, developer notes, user manuals, etc.
  • Manage data with Tables, CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros – Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/A CL/Client Scripts, Business Rules, Inbound Actions. Macros, etc. CSS-based UX/UI design & development, using Angular-based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials/Knowledge:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development (must)
  • ITIL v4 Certified (optional)

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