Digital Experience Champion

24 hours ago

Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary

We're seeking a skilled professional to join our team in building an ecosystem of digital products and services that power everyday life across the Middle East. This is a unique opportunity for someone who can help us move even faster, leveraging their analytical and problem-solving skills to drive business growth.

About the Role

As Assistant Manager, Customer Support, you will be responsible for resolving complaints within defined SLA and maintaining 24/7 team availability to address customer concerns promptly. You will analyze recurring complaint patterns, identify key attributes, and collaborate with ground operations and tech teams to implement root-level solutions.

Key Responsibilities

  • Resolve customer complaints efficiently and effectively.
  • Analyze data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to implement solutions and drive business outcomes.
  • Develop and maintain processes to improve customer experience.
  • Prepare insights and recommendations for senior management.

Requirements

  • Proven ability to analyze complex data and drive insights-driven decision making.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with data analysis tools and technologies.
  • Project management skills with the ability to create micro projects to achieve key objectives.

What We Offer

This role offers a unique opportunity for professional growth and development, with opportunities to work on high-impact projects and contribute to driving business growth.

Join Our Team

At [Company Name], we are committed to fostering a culture of innovation, collaboration, and continuous learning. If you are passionate about delivering exceptional customer experiences and driving business growth, we would love to hear from you.

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