Senior Quality Professional

5 days ago


Nellore, Andhra Pradesh, India beBeeQuality Full time ₹ 45,00,000 - ₹ 60,00,000
Sr Quality Analyst Job Opportunity

We are seeking a highly skilled Sr Quality Analyst to join our team. As a Sr Quality Analyst, you will be responsible for leading our quality assurance efforts and ensuring that our products meet the highest standards of quality.

Key Responsibilities:
- Drive continuous improvement for transaction quality and delivery
- Manage claim quality and client-related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO metrics, reporting needs of all clients and set up/customize processes to seamlessly meet client expectations
- Generate and implement out-of-the-box ideas and process improvement initiatives in the account
- Drive process control and compliance in addition to managing audit requirements
- Ensure huddle, feedback, and refresher processes are in place and followed efficiently

Requirements:
- 2+ years' experience as a Quality Analyst in international voice process in an international BPO
- Strongly worked on quality matrices
- Excellent transactional quality domain knowledge
- Good working knowledge of TTQ (training; transaction quality) systems, tools, and technologies

Preferred Skills:
- Analyzing, driving improvement, and innovation
- Managing claim quality and client-related KPIs
- Evaluating effectiveness of TQ interventions

About Us:
We are a leading BPO in Chennai with a strong reputation for delivering high-quality services. We offer a dynamic work environment and opportunities for growth and development.

How to Apply:
Candidates interested in this role can email their CV to us or call us at 8467054123

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