Telecommunications Operations Specialist

4 days ago


Madurai, Tamil Nadu, India beBeeEngineering Full time ₹ 18,00,000 - ₹ 24,50,000
Job Overview

The Assistant Telecom Engineer plays a pivotal role in enhancing customer experiences, streamlining operations, and leveraging technology to drive business success.

Key Responsibilities:
  • Develop and execute strategies that align with organizational goals by collaborating with senior management.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Design, implement, and test disaster recovery plans.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
Requirements:
  • Bachelor degree in Engineering.
  • 3-8 years overall experience.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API.
  • Good to have Contact Center domain experience.
What We Offer

This role offers a challenging environment where professionals can develop and execute strategies that enhance customer interactions, streamline operations, and leverage technology to drive business success. The Assistant Telecom Engineer will work closely with the team to establish implementation strategies, negotiate with vendors, and design disaster recovery plans. Additionally, this role requires strong communication skills to engage with clients and translate their business objectives into technical requirements.



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