
Support Solutions Expert
13 hours ago
Job Title: Support Solutions Expert
The Mobility Support Team is the central hub for technical assistance and solutions. It's the primary point of contact for users facing issues with technology, software, or services.
Key Responsibilities:
- Handle and take ownership of multiple customer support activities to provide end-to-end Technical and general support resolution to the end user.
- Interact with mobile phone carriers and other departments to resolve mobile service-related issues.
- Adhere to business rules and policies as dictated by joint operations documents.
- Ensure Service Level Agreements (SLAs) and Key Result Areas (KRAs) meet day-to-day and month-to-month expectations.
Skill Set & Qualifications:
- A candidate proficient in Portuguese/Spanish and English who can support a SaaS product.
- Willingness to work in 24/7 rotational shifts.
- Highly organized individual with an appreciation for process and documentation.
- A team player who thrives in a collaborative environment.
- Ability to quickly learn how to troubleshoot devices and follow step-by-step instructions.
Requirements:
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