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Customer Experience Professional

1 week ago

Gurgaon, Haryana, India Agoda Full time

Company Overview

Agoda's Customer Support Team is dedicated to providing exceptional service to our guests and partners. We strive to understand the ever-changing environment of travel and provide real-time help in 38 languages.

The Opportunity

We are currently looking for talented individuals to join our team as Customer Experience Specialists. In this role, you will have the opportunity to develop your customer service skills while working with a fast-paced company that invests in its employees.

Key Responsibilities

  • Deliver excellent customer service and manage customer needs through various communication channels.
  • SUPPORT agoda products and services to meet business needs.
  • Handle high volumes of inquiries from clients and customers.
  • Meet individual and team goals, and continuously identify work process improvements.
  • Collaborate effectively with team managers and perform administrative duties when required.

Requirements

  • Excellent command of spoken and written English.
  • Proficiency in Hindi speaking and writing is desirable.
  • Min 1 year experience in customer service roles and contact center environments.
  • Good attitude, enthusiasm, attention to detail, responsibility, trustworthiness, ethics, and goal focus.
  • CUSTOMER SERVICE SKILLS such as attentiveness, empathy, patience, consistency, persuasion, telephone manners, and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Able to work under pressure and tolerate stress.

About the Work Arrangement

Rotational shifts and work-from-office arrangements.