Senior Business Systems Analyst

6 days ago

Vijayawada, Andhra Pradesh, India beBeeBusiness Full time US$ 1,40,000 - US$ 1,70,000
Job Description:

About Us

We empower organizations to improve customer engagement and better understand their customers. Our software is easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use our products. Based in San Francisco, we have operations in the United States, Europe, Asia, Australia, and South America.

Our Employee Experience Applications team shapes how colleagues connect, build, and ship great products. We need an innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way.

What You Will Be Doing:
  • Owning the product roadmap, maintaining the product backlog, and prioritizing work to deliver value to employees.
  • Partnering with stakeholders to uncover pain points, map processes, and translate them into innovative solutions.
  • Leading discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working.
  • Integrating Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps, and automations to automate end-to-end flows.
  • Cultivating plug-ins, ensuring performance, security, and measurable return on investment.
  • Designing dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
  • Championing change management—crafting communication plans, delivering live training, and publishing self-service content that drives enthusiastic uptake.
  • Defining and auditing permission models balancing collaboration, privacy, and compliance requirements.
  • Upskilling the Global Service Desk team to scale end-user support.
  • Optimizing performance by removing unused objects in Jira (Workflows, custom fields, etc).
  • Supporting content management best practices in Confluence—auditing spaces, coaching owners, and archiving stale content.
  • Building business cases for new technology that will scale how we deliver to customers.
What You Bring to the Role:
  • 6+ years administering Jira and Confluence and AI-driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users.
  • A proven record leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks.
  • Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js).
  • Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery.
  • Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams.
  • A passion for experimentation, continuous improvement, and simplifying complex processes.
  • A commitment to inclusive, accessible solutions and respectful collaboration across diverse teams.

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