Telesales Team Manager

1 day ago


Dombivli, Maharashtra, India beBeeLeader Full time ₹ 9,00,000 - ₹ 12,30,000
Job Overview

We are seeking a visionary leader to oversee the management of a high-performing team of telesales executives.

This is not just about managing operations, it's about building a culture of performance, ownership, and customer-centric thinking. The successful candidate will be responsible for driving sales outcomes while ensuring top-notch call quality.

  • Lead a team of experienced telesales professionals.
  • Be the go-to person for escalations, problem-solving, and on-floor decision-making.
  • Create an environment where targets are consistently exceeded.
Key Responsibilities
  • Drive sales growth by leveraging data-driven insights and coaching underperformers.
  • Partner with the Quality team to monitor metrics and recognize top achievers.
  • Use data analytics to design performance improvement strategies.
  • Own attendance, rosters, and workforce planning to ensure seamless order flow.
  • Anticipate challenges by analysing data and plan backups to maintain operational efficiency.
  • Ensure accuracy and timeliness in order processing.
  • Continuously identify bottlenecks and implement smarter, faster ways of working.
  • Run regular training sessions to enhance sales skills and product knowledge.
  • Identify high-potential performers and groom them into future team leaders.
  • Uphold discipline, professionalism, and company values on the floor.
  • Foster a culture of respect, collaboration, and performance-driven success.


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