
Telesales Team Manager
1 day ago
We are seeking a visionary leader to oversee the management of a high-performing team of telesales executives.
This is not just about managing operations, it's about building a culture of performance, ownership, and customer-centric thinking. The successful candidate will be responsible for driving sales outcomes while ensuring top-notch call quality.
- Lead a team of experienced telesales professionals.
- Be the go-to person for escalations, problem-solving, and on-floor decision-making.
- Create an environment where targets are consistently exceeded.
- Drive sales growth by leveraging data-driven insights and coaching underperformers.
- Partner with the Quality team to monitor metrics and recognize top achievers.
- Use data analytics to design performance improvement strategies.
- Own attendance, rosters, and workforce planning to ensure seamless order flow.
- Anticipate challenges by analysing data and plan backups to maintain operational efficiency.
- Ensure accuracy and timeliness in order processing.
- Continuously identify bottlenecks and implement smarter, faster ways of working.
- Run regular training sessions to enhance sales skills and product knowledge.
- Identify high-potential performers and groom them into future team leaders.
- Uphold discipline, professionalism, and company values on the floor.
- Foster a culture of respect, collaboration, and performance-driven success.
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Sales Team Manager Position
1 day ago
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Senior Team Lead
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Education Team Leader
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