Synchronized Monitoring Operations Specialist

1 week ago

Bengaluru, Karnataka, India beBeeMonitoring Full time ₹ 8,00,000 - ₹ 10,00,000

As a Monitoring Analyst, you will be part of an innovative team that is committed to delivering high-quality services. Our team is passionate about growth and learning, and we are looking for someone who shares our values.

The role involves performing real-time monitoring of servers, network devices, applications, and services using various tools. You will identify, acknowledge, and log alerts, events, and anomalies, and escalate incidents to support teams based on defined procedures and severity.

You will also conduct basic health checks and validations as per runbooks, track and update incident tickets in ITSM tools, and perform initial triage of alerts. Additionally, you will document incidents, actions taken, and resolution/escalation steps, communicate with on-call engineers and shift leads for follow-up or escalations, and ensure monitoring dashboards and tools are operational and reporting any issues.

We require applicants to have a basic understanding of IT infrastructure, hands-on experience in monitoring tools and ticketing systems, good communication skills, and the ability to follow procedures. Strong attention to detail and a sense of urgency are essential.

Mandatory qualifications include exposure to ITIL processes and certifications in basic IT/networking (CompTIA A+, ITIL Foundation, CCNA IS+). Experience in IT monitoring or helpdesk roles with mandate skills is preferred.

Key Responsibilities:
  • Real-time monitoring of servers, network devices, applications, and services
  • Identification, acknowledgment, and logging of alerts, events, and anomalies
  • Incident escalation to support teams based on defined procedures and severity
  • Basic health checks and validations as per runbooks
  • Tracking and updating incident tickets in ITSM tools
  • Initial triage of alerts
  • Documentation of incidents, actions taken, and resolution/escalation steps
  • Communication with on-call engineers and shift leads
  • Monitoring dashboard and tool operation
Mandatory Skills:
  • IT infrastructure basics
  • Monitoring tools and ticketing systems experience
  • Good communication skills
  • Procedural adherence
  • Strong attention to detail
Preferred Qualifications:
  • ITIL process exposure
  • Certifications in basic IT/networking
  • Experience in IT monitoring or helpdesk roles

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