Email Systems Support Specialist

6 days ago


Bengaluru, Karnataka, India Iron Mountain Full time

Job Summary

We are seeking an experienced Email Systems Support Specialist to join our team at Iron Mountain. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality support.

About the Role

The successful candidate will be responsible for providing day-to-day support and maintenance for our Enterprise email systems, including Microsoft Exchange and Google Workspace. This includes troubleshooting connectivity problems, mailbox inaccessibility, and email delivery failures, as well as analyzing and resolving email system issues such as server crashes, mailbox corruption, and spam filtering problems.

Key Responsibilities

  • Provide prompt and efficient technical support to users experiencing email-related issues.
  • Diagnose and troubleshoot connectivity problems, mailbox inaccessibility, and email delivery failures.
  • Analyze and troubleshoot email system issues, such as server crashes, mailbox corruption, and spam filtering problems.
  • Work collaboratively with other IT professionals to identify the root cause of email system issues and develop effective solutions.
  • Implement troubleshooting techniques and apply patches to resolve problems efficiently.
  • Continuously monitor email systems for performance and availability issues.
  • Analyze system metrics, logs, and alerts to identify potential problems and performance bottlenecks.
  • Take proactive measures to address performance issues, ensuring optimal email system uptime and responsiveness.
  • Perform regular maintenance tasks to keep email systems running smoothly and securely.
  • Apply software updates, patches, and security fixes to address vulnerabilities and enhance system stability.

Requirements

  • Bachelor's degree in Computer Science or a related field.
  • 3+ years of experience in email systems support.
  • Experience with Microsoft Exchange and Google Workspace.
  • Strong understanding of networking protocols and security best practices.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.

Benefits

  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

About Us

Iron Mountain is a leading provider of information management services. We help organizations manage their information assets by providing secure storage, retrieval, and disposal services.



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