Customer Success Specialist
3 weeks ago
We are looking for a Customer Success Specialist to join our team at Mittal Infocom Pvt Ltd. As a key member of our organization, you will be responsible for ensuring the satisfaction of our customers through effective communication and relationship-building.
About the RoleThe estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on experience and location.
This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to work cross-functionally within the company.
You will be expected to develop and implement strategies to drive customer success, including creating and maintaining relationships with customers, identifying opportunities for growth within our platform, and managing all reporting about the health of customers' accounts.
Key Responsibilities- Develop and implement strategies to drive customer success
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
To be successful in this role, you will need:
- Previous account management experience
- Articulate and well accustomed to a client-facing role
- Willingness and ability to travel
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