Public Cloud Systems Specialist

3 days ago

Surat, Gujarat, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

You will play a critical role in supporting clients with high-quality support services.

The focus will be on Incident and Service Request Management, including small-scale change implementation across key SAP modules under RISE and GROW.

Key Responsibilities:
  • Provide 2nd and 3rd level support for SAP S/4HANA Public Cloud systems under RISE and GROW.
  • Manage Incidents and Service Requests, including investigation, resolution, and communication with business stakeholders.
  • Execute minor change requests and small-scale enhancements with the help of technical teams.
  • Perform user administration tasks: user creation, deactivation, and permission assignments.
  • Manage transport imports in the Public Cloud landscape.
  • Support and maintain SAP modules.

Modules include FI/CO, MM/SD, SD/WM, PP/SD/MM, and MM/WM. The position requires 24/7 on-call support.

Required Skills and Qualifications

Proven experience in SAP S/4 HANA Public Cloud environments is essential. Deep understanding of RISE with SAP and GROW with SAP programs is also required.

  • Expertise in at least 2 of the listed modules, with working knowledge of the remaining.
  • Strong familiarity with SAP Public Cloud support processes including Incident/Request/Change Management.
  • Hands-on experience with transport management and user/authorization handling in the public cloud.
  • Ability to work in a 24/7 on-call rotation (specific to WM).
Good to Have

ITIL Foundation certification and experience with SAP Cloud ALM and other SAP support tools are desirable.

Soft Skills

Strong communication and stakeholder management skills, proactive mindset, and team player approach are essential.

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