Senior IT Director

3 weeks ago


Mumbai, Maharashtra, India abCoffee Full time

Job Overview:

abCoffee is seeking an experienced Senior IT Director to oversee technology operations at its Mumbai location.

The ideal candidate will have a deep understanding of the QSR industry, strong leadership skills, and the ability to integrate innovative tech solutions to improve efficiency.

Key Responsibilities:

  • Technology Infrastructure Management: Oversee and manage the entire IT infrastructure including POS systems, network connectivity, hardware, and software across multiple locations.
  • IT Support: Provide technical support to store managers, staff, and office teams to resolve system issues in a timely manner, ensuring minimal downtime.
  • POS Systems Optimization: Manage the implementation, maintenance, and upgrades of POS systems, ensuring they are user-friendly and optimized for business needs.
  • Cybersecurity: Develop and enforce security protocols to protect company data, customer information, and IT assets from breaches and other cyber threats.
  • Vendor Management: Collaborate with IT vendors and service providers to ensure that technology solutions meet the requirements and are delivered on time.
  • System Integration: Lead efforts to integrate new technologies, including digital ordering platforms, payment gateways, and other customer-facing systems to enhance customer experience.
  • Data Management & Analytics: Oversee data storage, backup, and recovery strategies while ensuring accurate reporting and insights from store operations.
  • Project Management: Lead and manage IT projects, such as system implementations, software upgrades, and new location setup.
  • Team Leadership: Train and manage a small IT team, ensuring high-performance levels and knowledge-sharing within the team.
  • Compliance: Ensure all IT operations comply with applicable laws and regulations, including data protection and privacy standards.

Qualifications:

  • Bachelor's Degree: Information Technology, Computer Science, or a related field.
  • Experience: 5+ years of experience in IT management, preferably in the QSR or retail industry.
  • Skills: Hands-on experience with POS systems, networking, and cybersecurity. Familiarity with digital ordering and payment systems, loyalty programs, and customer management systems. Strong problem-solving and communication skills. Proven leadership abilities and experience managing small teams. Ability to manage multiple locations and support various systems simultaneously. Knowledge of the latest tech trends in the QSR industry is a plus.

Salary Range: $120,000 - $180,000 per annum based on qualifications and experience.



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