
Senior System Administrator
2 weeks ago
Job Title: Senior System Administrator
Job DescriptionWe are seeking a highly skilled and experienced system administrator to join our team. The successful candidate will be responsible for managing and maintaining the day-to-day operations of our global IT infrastructure, ensuring seamless performance and uptime.
- Incident Management: Handle critical system incidents on a global scale through incident management software, ensure timely updates and follow-ups within SLA.
- Facilities Helpdesk: Manage facilities service requests on a global scale through D365/CFS tool, receive and log complaints containing complete details of the requests, assign each request with appropriate service level hierarchy, and dispatch them to the appropriate department.
- Remote Monitoring System: Remotely monitor mail and voice alarms for critical systems, escalate potential alarms/faults to stakeholders as per SLA.
- Work Permits: Prepare and share weekday/weekend work reports as per SLA timelines, record permit status communication.
Key Responsibilities:
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