Business Systems Process Manager
5 days ago
Job Title: Business Systems Process Manager
Key Responsibilities:
- Co-ordinate with various circles and business stakeholders for identifying improvement areas.
- Review qualified improvement areas along with various stakeholders to find out the scope of Automation and process standardization to enhance customer experience.
- Identify opportunities in CLCM domain to optimize servicing cost per customer.
- Provide business support for smooth operations post launch and ensure circle understanding of all processes.
- Study Cross industry best practices to identify critical business processes to drive customer-centric Projects that should give an edge in customer servicing.
Requirements:
- Core competencies - Project management, Change management, Demand management, BRS-FRS drafting & comprehension.
- Servicing System knowledge, Process understanding & Telecom business insights.
- Engineering Graduate /Post Graduate.
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