Corporate IT Support Specialist
3 weeks ago
About ADCI PNQ 13 SEZ
">Amazon.com is a leading provider of e-commerce services, and its internal IT infrastructure plays a critical role in supporting the company's operations.
">Job Summary
">We are seeking a skilled and motivated IT Support Engineer to join our IT Services Team. The successful candidate will provide technical support for Amazon's employees, ensuring the smooth operation of the company's desktops, laptops, mobile devices, network services, and software.
">Main Responsibilities
">- ">
- Provide ticket-based, walk-up, and remote Helpdesk support for Amazon's growing multi-site user base and environments.">
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.">
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support, and hardware recycling.">
- Participate in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.">
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.">
- Research, procure, vet, and deploy new hardware and software solutions.">
Key Skills and Qualifications
">- ">
- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.">
- Experience troubleshooting integrated and interdependent computer systems.">
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.">
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.">
- Experience in a dynamic environment with a high degree of customer service.">
Salary Range
">$65,000 - $85,000 per annum, depending on experience.
">Benefits
">Excellent benefits package, including health insurance, retirement plan, and paid time off.
">Location
">ADCI PNQ 13 SEZ, Amazon headquarters.
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