Platform Operations Director

2 weeks ago

Jamnagar, Gujarat, India beBeeInfrastructure Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Key to Success:

A seasoned Platform Executive is required to spearhead a high-performing team of network and cloud administrators. The ideal candidate will possess a strong organizational acumen, solid understanding of IT Service Management (ITSM) frameworks, and experience in driving process excellence.

The successful executive will be responsible for leading a team, developing scalable and repeatable processes, and ensuring consistent high-quality service delivery across the client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and executing engagements with professionalism.

About this role:

  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.

You'll need:

  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers)
  • Knowledge of business and technology processes.
  • Proven track record of escalation management experience.

Nice to have:

  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.

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