
Client Service Representative
23 hours ago
Key Responsibilities
We are seeking a highly skilled Client Support Associate to join our team. As a Client Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This includes troubleshooting and resolving issues, preventing future problems by educating clients, and overseeing all problems to resolution.
You will work closely with our sales team to address any client issues and maintain strong relationships with clients. You will also be responsible for maintaining a strong understanding of our products and services and adhering to all policies, procedures, and guidelines.
In this role, you will need to be flexible and able to adjust to changing duties and responsibilities as the department and company evolve. Additional projects, assignments or responsibilities may be assigned in order to assist the department/company meet their objectives and provide the ultimate service to our clients.
Required Skills and Qualifications
- A high secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- A strong understanding of business operations (spreadsheets, trends, data).
- The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
Benefits
- Transportation allowance.
- Canteen subsidy.
- Night shift allowance as per process.
- Schedule adherence bonus.
- Health insurance.
- Tuition reimbursement.
- Incentive components campaign wise.
- Work-life balance.
- Rewards & recognition.
- Internal movement through IJP.
Others
We offer a fast-paced and dynamic work environment where you will have the opportunity to grow and develop your skills. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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