Chief Learning Officer

1 day ago

Chennai, Tamil Nadu, India beBeeDirector Full time ₹ 1,04,000 - ₹ 1,30,878
Training Director

We are seeking an experienced and dynamic Training Director to lead our training initiatives. This role is responsible for driving new-hire training, leveraging new technologies to enhance learning, and developing curriculum that meets the needs of a modern workforce.

About the Role
  • This is a senior-level position that requires extensive experience in the RCM BPO domain, with a proven track record of managing large training teams and fostering a culture of continuous development.
Key Responsibilities
  1. Training & Curriculum: Drive new-hire training and ensure hiring-to-ramp goals are met by regularly reviewing content and delivery. Leverage new technology solutions, and define and develop strategies and curricula, including instructor-led, CBT, and multimedia content.
  2. Collaboration: Liaise with counterparts to provide training updates and partner on special projects. Collaborate with business units and internal/external SMEs to develop learning programs aligned with organizational goals.
  3. Training Needs & Delivery: Identify training needs for tenured resources and administer continuous learning, including update management, BQ training, and cross-skill learning. Oversee the training calendar to optimize the use of trainers and classrooms.
  4. People Management: Ensure feedback and coaching are provided to all managers and trainers. Drive the organization's values with the team and promote continuous development plans.
  5. Governance & Reporting: Provide detailed weekly reports on key training metrics to leadership to determine program effectiveness. Analyze data and trends to deliver management information reports for effective decision-making.
Required Skills and Qualifications
  • UG Degree.
  • 15+ years of experience in the RCM BPO domain, with at least 5 years in training.
  • Managed a training team of 25+ for the past 3 years, comprising managers, trainers, and voice coaches.
  • Knowledge of adult learning principles and techniques.
  • Advanced proficiency in MS Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Willingness to work in flexible shifts.
Competencies
  • Coaching
  • Communication
  • Critical Evaluation
  • Global & Cultural Awareness
  • Relationship Management
  • Reporting & Data Analytics

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