Advanced AI Automation Specialist

11 hours ago

Bengaluru, Karnataka, India beBeeAutomation Full time ₹ 1,20,00,000 - ₹ 2,04,00,000
Job Title

AI Automation Specialist

Job Description

We are seeking a skilled AI automation specialist to support the implementation of intelligent ServiceNow agents at healthcare payer clients.

This role requires deep expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

The ideal candidate will work with cross-functional teams to design, configure, and deploy advanced automation solutions that enhance service delivery, analytics capabilities, and member experience.

  • Member Services - Develop AI agents to handle member inquiries, benefit explanations, and 24/7 support for common questions about coverage and claims status.
  • Claims Processing - Create AI agents to automate claims processing, claims routing, exception handling, and prior authorization workflows.
  • Provider Network Management - Implement AI agents to streamline provider onboarding, credentialing workflows, and contract management.
  • Regulatory Compliance - Design AI agents to provide real-time visibility into core system issues, security, and compliance risks.
  • Case Management - Develop AI agents to triage complex member issues, automatically escalate cases based on severity, and coordinate cross-functional responses for appeals, grievances, and medical management cases.

Responsibilities:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment).
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
  • Leverage RaptorDB Pro for high-performance data processing.
  • Utilize AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance.
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.
Requirements

The successful candidate will possess:

  • Deep knowledge of the ServiceNow platform and AI Agent Studio.
  • Expertise in AI/ML model integration and workflow automation.
  • Strong understanding of IT service management, case management, and provider network management.
  • Experience with no-code/low-code environments and API integrations.
  • Excellent problem-solving skills and ability to work in a dynamic team environment.

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