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Career Advancement Opportunities
2 weeks ago
We are seeking a highly motivated and skilled individual to fill the role of a Customer Service Representative. As a key member of our team, you will be responsible for handling inbound and outbound customer calls, resolving queries, and ensuring customer satisfaction.
- Key Responsibilities:
- Handle inbound/outbound customer calls with professionalism and courtesy.
- Resolve customer queries in a timely and efficient manner.
- Maintain accurate call logs and update CRM system as necessary.
- Escalate unresolved issues to senior staff when required.
Requirements:
- Excellent communication skills in Hindi and English.
- Basic computer knowledge and proficiency in Microsoft Office Suite.
- Ability to work flexible hours, including day shifts and rotational weekly offs.
