Career Advancement Opportunities

Shape the Future of Work as a Trainee

At Genpact, we don't just adapt to change – we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Our industry-first accelerator is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

As a Programmable Solutions Group (PSG) Customer Operations & Enablement member supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes:

• Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers

• Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines

• Manage fallout orders and work with Customer Operation Specialist for dispositions

• Perform manual and mass updates to orders - cancellations, split, blocks

• Run, extract, and systematize reports

• Work with logistics partners, Global Trade, warehousing, and planning team to support urgent customer requests, and escalate expedites as necessary

• Ability to Work both regionally and globally

• Demand Supply forecast alignment

• Reverse Logistic management, stock rotation

• Support business process improvements and system testing in making sure it is up to expectation

• Support hard allocation

• Identify and address new ERP Inefficiencies (e.g., Oracle, Model N): Supplemental support for gaps vs SAP

• RMA Management

• EDI Distributor Orders: Validation, troubleshooting, releasing holds, and changes

• Archival of the right set of documents for audit and compliance purposes

• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

• Updating the working procedures periodically

• Training other team members regarding the daily tasks whenever necessary and requested by the manager

Qualifications We Look For In You

We look for individuals with:

• A degree qualification in business or supply chain or related field.

• Relevant years of working experience in Customer orders management.

• Proficiency in verbal and written business communications in English.

• A positive attitude and be a team player.

• Excellent attention to detail and willingness to learn with the team.

• Able to work independently with minimum supervision.

• Flexibility in working hours to support other time zones.

• Able to prioritize and meet deadlines.

Experience in FPGA products business and/or PSG Customer business models is desired. Knowledge of Oracle Fusion is also required. Strong knowledge of using Analytical Tools such as Power BI is beneficial.

Why Join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.

Make an impact – Drive change for global enterprises and solve business challenges that matter.

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Come join the tech shapers and growth makers and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.