Key Quality Assurance Specialist
6 days ago
Ferguson, a leading supplier of quality products, seeks an experienced Quality Assurance Manager to lead its regional quality team. As a key member of the organization, you will be responsible for implementing and maintaining quality objectives, ensuring that all products meet legal, industry standards, and customer expectations.
About FergusonFerguson has been a trusted source of quality supplies since 1953. With over 36,000 associates across 1,700 locations, we exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other.
We are proud to provide best-in-class products, service, and capabilities across various industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.
Duties and Responsibilities- Lead the Regional Quality Team
- Recruit, train, and develop a high-performing quality team in the region.
- Provide leadership and guidance to ensure team members are equipped to meet quality objectives.
- Implement Quality Systems and Processes
- Implement systems, processes, and procedures to monitor and audit vendor compliance with quality and corporate social responsibility standards.
- Ensure all products meet required specifications and certifications for the U.S. market.
- Manage Quality Programs
- Oversee pre-shipment inspection plans, ensuring alignment with Ferguson Global goals and adherence to AQL sampling plans.
- Manage customer quality complaint resolution by coordinating defect analysis, root cause investigation, and corrective action implementation.
- Analyze Quality Data
- Analyze quality data to identify trends and drive continuous improvement initiatives with vendors.
- Collaborate with Stakeholders
- Collaborate with internal and external stakeholders to resolve issues and optimize quality processes.
- Act as a key liaison between Quality, Sourcing, Vendors, and global teams, fostering seamless communication and issue resolution.
- Bachelor's degree or higher, preferably in Mechanical Engineering or Materials Engineering.
- 10+ years of experience in quality assurance, engineering, or manufacturing, with expertise in plumbing, hardware, or building material products.
- At least 5 years of experience managing teams.
- Strong communication and collaboration skills, including experience working with sourcing, QA/QC, vendors, and global colleagues.
- Proficiency in spoken and written English.
- Practical experience with Microsoft 365 tools.
- Willingness to travel as needed.
- Proactive and accountable, with a strong sense of responsibility.
- Technically adept, with the ability to analyze and resolve complex problems.
- Exceptional organizational skills, capable of managing multiple tasks simultaneously.
- Strong leadership and collaboration abilities, with a focus on fostering teamwork.
- Flexible and adaptable to evolving responsibilities.
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