Quality Assurance Associate

4 weeks ago

Gurgaon, Haryana, India GLG Full time

Job Summary

The Membership Quality & Reputation Team at GLG is responsible for ensuring the quality of GLG Network Members. As a Quality Assurance Associate, you will be focused on screening Network Member profiles for potential quality issues.

Key Responsibilities

  • Effectively manage incoming cases related to existing reports and dashboards
  • Investigate quality issues that are escalated from other GLG teams
  • Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.
  • Ensure that risks are identified, assessed, managed, and reported in a timely manner.
  • Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.
  • Provide feedback on new processes, guidelines, and protocols to improve the decision-making process around Network Management quality issues
  • Communicate with Network Members and internal stakeholders to resolve any outstanding concerns

Requirements

  • Ability to work EMEA hours
  • Prior experience communicating with internal and external parties across regions and time zones
  • Proficient in English (oral and written communication)
  • Strong academics with 1 to 2 years of relevant industry experience. Preference will be given to candidates with a background in compliance, risk management, quality control, internal audit, or equivalent role
  • Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience handling challenging situations and conversations
  • Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.
  • Demonstrated commitment and attention to detail
  • Proven ability to work independently in a fast-moving environment
  • Ability to work effectively independently and collaboratively in a team

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