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Quality Assurance Specialist

1 month ago

Gurgaon, Haryana, India Internshala Full time
About Internshala

Internshala is a leading ed-tech platform that empowers individuals to upskill and find employment opportunities. Our mission is to augment professional growth by providing a platform for freshers and experienced job seekers to find employment, skill up, create a network, and build a meaningful career.

We offer a range of services, including short-term certification courses, placement guarantee courses, and a social networking platform for students to connect with peers and professionals.

Job Description

As a Call Quality Assurance Associate, you will be responsible for monitoring calls, assessing call agents' performance, and providing actionable feedback to improve performance and enhance customer satisfaction.

Key Responsibilities:

  1. Conduct call audits to ensure adherence to company standards
  2. Assess call agents' performance based on established metrics
  3. Provide feedback to improve performance and enhance customer satisfaction
  4. Prepare detailed reports on audit findings and trends
  5. Collaborate on process improvements for better growth
  6. Ensure compliance with standards

Requirements:

  1. Minimum 1 year of experience in Sales or Quality Assurance/Analyst
  2. Good verbal and written communication skills
  3. Proficiency in Microsoft Office
  4. At least 6 months of experience in quality or sales

We offer a competitive package, including PG accommodation for outstation candidates and reimbursement of AC-3 tier train fare for relocation.