Workplace Delivery Manager
2 weeks ago
Job Summary
JLL is seeking a skilled Workplace Delivery Manager to oversee the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. The ideal candidate will have a proactive and detail-focused approach, with excellent communication and leadership skills.
Key Responsibilities
- Lead the team to deliver expected standards, maintain clean & hygienic workspaces, seamless GRE services, and engagement with other service partners.
- Develop and manage Client relationships, ensuring expected service levels are achieved.
- Proactively manage the team to deliver Delight, develop staff through performance assessments and training, and manage staff workload through correct resourcing.
- Implement service tasks, procedures, and policies, and measure performance.
- Resolve user's complaints and concerns with solutions and follow up.
Requirements
- 8+ years of experience in hospitality/facility management.
- Excellent verbal and written communication skills, as well as presentation skills.
- Strong analytical, organization, and administration skills.
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
What We Offer
JLL is committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
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